⚠️ DISCLAIMER

General Disclaimer

The information provided on the Oriwel website and services is for general informational purposes only. While we strive to keep the information up-to-date and accurate, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website or services.

Service Limitations

Oriwel acts as a platform to connect customers with service providers. We are not responsible for:

  • Direct provision of insurance, tuition, or software services
  • The quality or completeness of services provided by third-party providers
  • Any disputes arising between customers and service providers
  • Claims related to insurance products (covered by respective insurance companies)
  • Educational outcomes or tutor performance
  • Software bugs or system failures in third-party applications

Liability Limitation

In no event shall Oriwel, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, arising out of or related to your use of the website or services, even if advised of the possibility of such damages.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of external websites. Access to third-party sites is at your own risk.

Insurance Disclaimer

Oriwel does not provide insurance services directly. We are a platform connecting customers with licensed insurance agents and companies. Insurance policies are subject to:

  • Eligibility criteria set by insurance companies
  • Terms and conditions specific to each policy
  • IRDA (Insurance Regulatory and Development Authority) regulations
  • Complete disclosure requirements during policy purchase

Always read policy documents carefully before purchase. Contact the insurance provider directly for claims and policy-related queries.

Medical & Health Disclaimer

Any health-related information on our website is for informational purposes only and should not be considered medical advice. Please consult qualified healthcare professionals for medical concerns.

Important: By using Oriwel's website and services, you acknowledge that you have read, understood, and agree to this disclaimer in its entirety.

🔒 PRIVACY POLICY

1. Introduction

Oriwel ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

We collect information you voluntarily provide:

  • Full name, email address, and phone number
  • Mailing address and location details
  • Age and gender (where applicable)
  • Service preferences and inquiry details
  • Payment information (processed securely through payment gateways)
  • Messages and communication history
2.2 Automatically Collected Information

We automatically collect certain technical information:

  • IP address and device identifier
  • Browser type and version
  • Pages visited and time spent on the website
  • Referral source and links clicked
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for:

  • Processing service applications and inquiries
  • Connecting you with relevant service providers
  • Sending confirmations, updates, and customer support
  • Personalizing your experience on our platform
  • Marketing communications (with your consent)
  • Improving website functionality and user experience
  • Fraud detection and security purposes
  • Complying with legal obligations
  • Analytics and performance monitoring

4. Data Sharing & Disclosure

4.1 Third-Party Service Providers

We share your information with:

  • Insurance agents and companies (for insurance inquiries)
  • Tutors and educational institutions (for tuition inquiries)
  • Software providers (for business software inquiries)
  • Payment gateways for transaction processing
  • Email service providers for communications
  • Analytics platforms for website improvement

All service providers are bound by confidentiality agreements and data protection standards.

4.2 Legal Requirements

We may disclose information when required by law or if we believe in good faith that disclosure is necessary to:

  • Comply with legal requirements or court orders
  • Protect our legal rights and property
  • Prevent fraud or security breaches
  • Protect the safety of users or the public

5. Data Security

We implement industry-standard security measures:

  • SSL/TLS encryption for data in transit
  • Secure servers with restricted access
  • Regular security audits and updates
  • Password-protected accounts
  • Firewall and intrusion detection systems

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

6. Cookies & Tracking Technologies

What are Cookies? Cookies are small text files stored on your device to remember information about your visit.

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality
  • Performance Cookies: Analyze user behavior and website performance
  • Marketing Cookies: Track user interests for targeted advertising
  • Functional Cookies: Remember user preferences

Cookie Management: You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Your Rights & Choices

7.1 Access & Correction

You have the right to request access to, correct, or update your personal information. Contact us at customer@oriwel.com with your request.

7.2 Data Deletion

You can request deletion of your account and associated data, subject to legal retention requirements. Some information may be retained for compliance purposes.

7.3 Marketing Communications

You can opt out of promotional emails by clicking "Unsubscribe" in any email or contacting us directly. This will not affect transactional emails.

7.4 Privacy Settings

You can adjust your privacy settings in your account to control information visibility and sharing preferences.

8. Children's Privacy

Oriwel services are not intended for children under 13 years of age. We do not knowingly collect information from children under 13. If we become aware of such collection, we will delete the information promptly.

For tuition services involving students under 13, parents or guardians must provide consent and submit applications.

9. Data Retention

We retain personal information for as long as necessary to provide services and comply with legal obligations. Retention periods include:

  • Active Accounts: Duration of account activity
  • Closed Accounts: Up to 2 years for record-keeping
  • Payment Records: 7 years (per GST/tax requirements)
  • Communications: Up to 1 year or per legal requirements

10. International Data Transfer

Your information may be transferred to, stored in, and processed in countries other than India. By using Oriwel, you consent to such transfers. We ensure adequate data protection measures are in place.

11. Third-Party Links & External Services

Our website contains links to external websites and services. This Privacy Policy applies only to Oriwel. We are not responsible for the privacy practices of third-party sites. Please review their privacy policies before providing information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in practices or legal requirements. We will notify you of significant changes via email or prominent website notice. Continued use of our services constitutes acceptance of updated policies.

Last Updated: April 23, 2026

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Oriwel Privacy Team
📧 Email: customer@oriwel.com
📞 Phone: +91 7991211549
🏢 Address: Oriwel Services Pvt. Ltd., India

14. Regulatory Compliance

Oriwel complies with applicable data protection regulations including:

  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Information Technology Act, 2000
  • IRDA Guidelines (for insurance-related data)
  • RBI Guidelines (for payment-related data)
  • Industry standards and best practices

Acknowledgment: By accessing and using Oriwel's website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy and our Terms of Service.

📋 TERMS OF SERVICE

1. Acceptance of Terms

By accessing and using Oriwel's website and services, you agree to be bound by these Terms of Service. If you do not agree with any part, please do not use our services.

2. User Responsibilities

You agree to:

  • Provide accurate and complete information in all applications and inquiries
  • Use services for legitimate purposes only
  • Not engage in fraudulent, illegal, or harmful activities
  • Respect intellectual property rights
  • Not spam, harass, or threaten other users or service providers
  • Not attempt to breach website security

3. Service Availability

While we strive for uninterrupted service, Oriwel does not guarantee continuous availability. We may perform maintenance, upgrades, or suspend services without notice. We are not liable for any service interruptions or unavailability.

4. Payment Terms

  • All prices are in Indian Rupees (INR) unless specified
  • Applicable taxes (GST) will be added where required
  • Payment must be made through authorized payment gateways
  • Refunds are subject to individual service provider policies
  • We are not responsible for payment gateway failures or errors

5. Intellectual Property Rights

All content on Oriwel website (text, graphics, logos, images, videos) is the intellectual property of Oriwel or its content providers. Unauthorized reproduction or distribution is prohibited.

6. User Content & Feedback

By submitting feedback, comments, or content, you grant Oriwel the right to use such content for service improvement and promotional purposes.

7. Dispute Resolution

In case of disputes between you and service providers, Oriwel may attempt mediation but is not obligated to do so. Disputes shall be resolved through mutual agreement or legal proceedings in accordance with Indian law.

8. Governing Law

This policy and all related terms are governed by and construed in accordance with the laws of India, without regard to conflicts of law principles.

Questions or Concerns? Please contact us at customer@oriwel.com or call +91 7991211549

📞 💬